Return Policy
At JYSK, we want your shopping experience to feel clear and simple. Please review our return policy before starting a return, exchange, or refund request.
30 Days Free Returns
JYSK offers 30 Days Free Returns on eligible items. To make sure your return is handled correctly, please contact our customer service team before sending any item back.
30-Day Return Window
You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted unless required by applicable law.
The return window begins when the order is delivered to you.
Return Eligibility
To be eligible for a return, the item should be in a returnable condition and suitable for review once received.
- The item should be unused, clean, and in its original condition.
- Original packaging, labels, parts, accessories, and manuals should be included when available.
- The item should not show signs of installation, damage, misuse, or heavy handling.
- Proof of purchase or order information may be required.
Non-Returnable Items
Some items may not be eligible for return for safety, hygiene, customization, or final-sale reasons.
- Items that have been used, damaged, altered, washed, or assembled incorrectly
- Items missing important parts, accessories, or original packaging
- Personalized, customized, or made-to-order items, if applicable
- Items marked as final sale or non-returnable on the product page, if applicable
- Gift cards or digital items, if applicable
How to Start a Return
Customers must contact JYSK customer service before sending any return. Returns sent without contacting customer service first may not be accepted.
- Email us at [email protected].
- Include your order number, full name, email address, item name, and reason for return.
- Wait for our customer service team to provide the correct return instructions and return details.
- Pack the item securely and follow the instructions provided by our team.
Return Instructions and Return Details
Please do not send your return to any address until you have received instructions from JYSK customer service. We do not display a fixed return address because return details may vary depending on the order, item, or return situation.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
JYSK offers 30 Days Free Returns for eligible return requests that are approved and arranged through our customer service process.
Return shipping costs may not be covered if an item is sent back without prior approval, sent to the wrong location, or returned outside the instructions provided by customer service.
Refund Process
Once your returned item is received and inspected, we will review the return condition and process the refund if the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear may also depend on your payment provider.
Exchanges
If you would like to exchange an item, please contact us first at [email protected].
Our team will review your request and provide available options based on the item, order status, and current product availability.
Damaged or Wrong Items
If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
- Your order number
- A description of the issue
- Clear photos of the product, packaging, label, and any visible damage
Please do not dispose of the item or packaging until our team has reviewed your request.
Final Sale Rules
If an item is clearly marked as final sale, clearance final sale, or non-returnable at the time of purchase, it may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
If you are unsure whether your item qualifies, contact JYSK customer service before starting a return.
Contact Us
For return questions, exchange help, damaged item support, or refund updates, please email JYSK customer service at [email protected].
Please include your order number and a clear description of your request so we can assist you as quickly as possible.
