Information We Collect

JYSK may collect information you provide directly when you shop with us, create or use an account, contact customer support, subscribe to emails, or complete checkout.

• Name, email address, billing details, and delivery details
• Order number, purchase history, and product details
• Payment-related information needed to complete a transaction
• Account login details, if you create an account
• Messages, photos, or information you send to customer support
• Website usage data, device information, and cookie-related information

How We Use Information

JYSK uses customer information to operate the store, process orders, respond to support requests, improve the shopping experience, and communicate with customers when needed.

• To process, confirm, manage, and fulfill orders
• To provide customer support for orders, shipping, returns, exchanges, and account help
• To send order updates, service messages, and important account notices
• To help prevent fraud, misuse, unauthorized access, or security issues
• To improve website performance, product browsing, and customer experience
• To send marketing emails when you have subscribed or agreed to receive them

Order Processing

When you place an order with JYSK, we use the information provided at checkout to confirm the purchase, process payment, prepare the order, provide order updates, and support any related customer service request.

We may also use order information to review return or exchange requests, respond to damaged or wrong-item concerns, and maintain accurate store records.

Payment Information

JYSK accepts payments through PayPal, Stripe, and Credit Card payment options. Payment details are handled through the applicable payment processor so your transaction can be completed securely.

JYSK does not use payment information for unrelated purposes. Payment-related details may be used to process purchases, refunds, fraud checks, chargeback responses, and transaction records.

Cookies and Analytics

JYSK uses cookies and analytics-related tracking to help the website function, remember preferences, understand visitor activity, improve page performance, and support a smoother shopping experience.

• Essential cookies may help the store remember cart activity and website settings.
• Analytics information may help us understand how visitors use the website.
• Preference cookies may help improve browsing and store usability.
• Some browser settings may allow you to block, delete, or manage cookies.

Email Marketing

If you subscribe to JYSK marketing emails, we may use your email address to send updates about products, offers, promotions, and store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting us at [email protected].

Service Providers

JYSK may work with service providers that help operate the online store, process payments, support checkout, manage orders, provide customer assistance, maintain website functionality, or improve store performance.

These service providers may access information only as needed to perform their services for JYSK and are expected to handle information responsibly.

Data Security

JYSK uses reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, or online transmission can be guaranteed completely secure. Customers should also take care to protect account passwords and avoid sharing sensitive account details.

Data Retention

JYSK keeps customer information only as long as reasonably needed for order records, customer support, account management, legal or compliance needs, fraud prevention, dispute handling, and store operations.

When information is no longer needed, it may be deleted, anonymized, or securely retained as required for legitimate business or recordkeeping purposes.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

To make a privacy request, contact JYSK at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

JYSK does not knowingly collect personal information from children. Our online store is intended for customers who can make purchases or use the website with appropriate consent where required.

If you believe a child has provided personal information to JYSK, please contact us so we can review the request.

International Users

If you access JYSK from outside the country where our store operations or service providers are located, your information may be processed or stored in locations different from your own.

By using the website or placing an order, you understand that your information may be handled as needed to provide the requested store services.

Policy Updates

JYSK may update this Privacy Policy from time to time to reflect changes in our store operations, website features, privacy practices, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised “Last updated” date.